Return Policy

Due to the personal nature of our products, we are unable to accept returns, nor will we exchange a product unless the item is defective.

Please note that to ensure the safety and health of our customers, ALL SALES ARE FINAL.

Once items leave our warehouse, they are considered to be used and non-resalable. We do not

accept returns or exchanges on any product we sell.

UP$CALE BEAUTY will replace a manufacturer’s defective or damaged item, within the first 30 days from the date of delivery to the CONSUMER. If it is a physical defect in the product, pictures or a short video are required. The item will be replaced with the same item only. Replacement is issued for defective item(s) only and shipped to the CONSUMER at no cost.

If items are damaged in shipment or have evidence of damage to the exterior shipping box, the CONSUMER must request information from the carrier on the procedure for filing a claim.